Support
How can we help?
Write to us and a person writes back.
We get back within 24 business hours, Monday to Friday.
Frequently asked questions
How does the free trial work?
14 days with full access, no card. We flag it inside the app before any charge, and you can cancel whenever you want.
How do I subscribe or cancel?
On the web: Profile → Manage subscription. If you subscribed on iPhone, the subscription runs through your Apple account: Settings → your name → Subscriptions.
I forgot my password or I can't sign in
On the login screen tap «Forgot your password?». If you sign in with Google or Apple, that same button works. If you're still locked out, write to us at soporte@getsilvia.com.
How do I delete my account and my data?
From Profile → «Delete my account», with a two-step confirmation. Your account and everything in it is wiped for good.
Is my data safe?
Yes. It travels encrypted and each account only sees its own data; on iPhone the app also works offline and syncs when you're back. The details are in the Privacy policy.