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Silvia Privacy Policy

Last updated: October 18, 2026

This is a translation provided for convenience. The Spanish version is the legally binding one: read the original in Spanish.

1. Introduction

At Silvia (getsilvia.com and the iOS app) we take our users' privacy very seriously. This policy describes what data we collect, how we use it, who we share it with and how we protect it.

The controller of your data is Silvia Manager S.A.S., a company incorporated in the Oriental Republic of Uruguay, with its registered address at San José 871 esquina Andes, Office 107, Montevideo, Uruguay. For any privacy question or to exercise your rights, you can write to us at soporte@getsilvia.com.

If an agency added you to Silvia, the agency is the controller of your data and Silvia processes it on its behalf; in that case our agency policy also applies.

If you live in the European Economic Area (for example, Spain), we process your data in accordance with the General Data Protection Regulation (GDPR) and the applicable local data protection rules. The legal basis for processing is performance of the service contract, your consent (for artificial intelligence processing and for the Google Calendar integration) and our legitimate interest in operating and securing the platform.

2. Data We Collect

2.1 Registration Data

  • Full name
  • Email address
  • Password (stored encrypted, never in plain text)
  • Sign-in method (email, Google or Apple)

2.2 Creator Profile Data

  • Content niche or category
  • Social media platforms and handles
  • Follower count and other metrics you enter
  • Rates per content type
  • Bio and profile photo

2.3 Commercial Data

  • Campaigns and negotiations with brands (names, amounts, dates, statuses)
  • Installments, collections and payments
  • Deliverables, tasks and calendar
  • Brand contacts you enter
  • Documents attached to a campaign (briefs, contracts, receipts)

2.4 Media Kit Data

  • The details and metrics you enter in your media kit
  • Photos and brand logos you upload
  • The generated PDF and, if you turn it on, the public link to share it

2.5 Usage Data

  • Features used and frequency of use
  • Device, operating system and browser
  • Website performance metrics

2.6 Communication Data

  • Your conversations with SilvIA, Silvia's assistant
  • Support messages and requests

2.7 Files You Attach to the Chat

When you talk to SilvIA you can attach files for it to read: documents and contracts (PDF), photos, screenshots and other images. These files are processed through our artificial intelligence provider (see section 4) and are stored temporarily (see section 7).

2.8 Files You Import

If you use AI import, the files you choose (spreadsheets, PDFs, screenshots, exported chats, calendars) are processed through our artificial intelligence provider to find your campaigns. Nothing is saved to your account until you confirm the import.

3. How We Use the Data

We use the data we collect to:

  • Provide and maintain the Silvia service
  • Personalize the user experience
  • Answer what you ask SilvIA and process AI imports
  • Process subscription payments
  • Send relevant service notifications (payments coming due, end of the trial, tasks)
  • Improve and develop new features
  • Prevent fraud and abuse
  • Comply with legal obligations

We do not use users' personal data for third-party advertising and we do not sell data to any third party.

4. Artificial Intelligence and Data Processing

Silvia uses an external language model provider for SilvIA —the assistant you talk to— and for AI import. For these features to work, the necessary content is sent to that provider for processing. It is only sent when you use those features and after you give your consent in the app.

The data sent to the artificial intelligence provider includes:

  • Your messages to SilvIA
  • Your operational data in the app, so that answers are about your real work: profile, campaigns, payments, tasks, rates and media kit
  • A summary of your previous conversations with SilvIA, generated with the same provider so it remembers what you already told it
  • The documents, contracts and images you attach to the chat (they are uploaded to the provider's file service so the model can read them)
  • The files you choose to import and, for an agency, the names of its creators, to assign each campaign

This data is sent securely and is used exclusively to generate the answer or the import you asked for. Under its commercial terms, the provider does not use the data we send it to train its models.

Answers generated by the artificial intelligence may contain errors and do not constitute financial, legal or professional advice.

5. Who We Share Data With

To provide the service we work with providers that process data on Silvia's behalf, only for that purpose and under confidentiality and security obligations:

  • Hosting and infrastructure — Hosting of the web application and of the services that run it
  • Database, file storage and authentication — Storing your account, your data and the files you upload
  • Artificial intelligence — A language model provider, for SilvIA and import (see section 4)
  • Payment processing — A certified (PCI DSS) payment processor for subscriptions bought on the web (billing data only); subscriptions bought in the iOS app are charged through Apple's App Store, with a service that manages their status
  • Email delivery — Transactional emails, such as notices about your account and your subscription
  • Website performance measurement — Aggregated speed metrics, without cookies
  • Internal team notifications — Notices to our team, for example the name and country of a new sign-up
  • Apple and Google — Sign-in with your Apple or Google account (only if you choose that method) and Google Calendar (only if you connect your calendar)

You can ask for the current list of providers that process your data by writing to soporte@getsilvia.com.

If an agency represents you on Silvia, the agency and its team see the data of the campaigns they manage with you and whatever you decide to share.

We do not share, sell or assign personal or commercial data to third parties for advertising, marketing or any other purpose unrelated to providing the service.

5.1 Use of Google API Data (Limited Use)

The use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, when you connect your Google Calendar account, we request permission to manage calendar events, for the sole purpose of creating and updating in your calendar the events and tasks you have in Silvia. Sync goes one way: Silvia does not read the other events in your calendar. We do not use that Google data for advertising or to train artificial intelligence models, we do not sell it or transfer it to third parties, and we do not allow people to read it unless it is necessary to operate or improve the feature at your request, for security, or where the law requires it. You can disconnect your Google Calendar at any time from the app, which revokes our access.

6. Storage and Security

Data is stored on secure servers of cloud infrastructure providers. We implement the following security measures:

  • Encryption in transit (HTTPS/TLS) for all communications
  • Passwords stored hashed, never in plain text
  • Encryption of Google Calendar access tokens in the database
  • Row Level Security (RLS) on the database tables, so each user can only access their own data
  • Validation of uploaded files (type and size)
  • Rate limits on critical endpoints
  • Security headers (HSTS, X-Frame-Options, CSP)
  • Restricted administrative access with authentication and granular permissions

7. Data Retention

Files you attach to the chat: they are deleted from our storage automatically within 48 hours of being uploaded, unless you ask SilvIA to save them to a campaign (for example, as a brief or a receipt), in which case they stay with that campaign. The copy sent to the artificial intelligence provider so the model can read it is governed by that provider's retention terms. The text of your conversations with SilvIA is kept while your account is active, to preserve the chat history.

We keep the rest of your data while your account is active. When you delete your account:

  • Your personal and commercial data and your files are deleted from our active systems immediately
  • Backups that may contain them are deleted within 30 days
  • Anonymized system logs may be kept for up to 90 days for security purposes
  • We keep the billing records the law requires us to keep, for as long as the law requires

If your trial or subscription ends without you deleting your account, your data is kept so you can come back whenever you want. You can delete your account at any time.

8. User Rights

As a Silvia user —under Uruguay's Law No. 18,331 and, if you live in the EU/EEA, the GDPR— you have the right to:

  • Access: See what data we hold about you
  • Rectification: Correct incorrect data from your profile
  • Erasure: Permanently delete your account and all your data. You can do it yourself from Profile → Delete account inside the app, or by writing to support
  • Portability: Ask us for a copy of your data in a standard format
  • Objection: Object to the processing of your data for specific purposes
  • Restriction: Request the restriction of the processing of your data
  • Withdrawal of consent: Withdraw at any time the consent you gave, for example for artificial intelligence processing

To exercise any of these rights, write to soporte@getsilvia.com. If you believe your rights were not addressed, you can file a complaint with Uruguay's Personal Data Regulatory and Control Unit (URCDP) or with the data protection authority of your country.

9. Cookies and Similar Technologies

Silvia uses cookies that are strictly necessary for the platform to work:

  • Session and authentication cookies: To keep you signed in
  • Preference cookies: To remember, for example, the language you chose

We do not use tracking cookies, advertising cookies or third-party cookies for marketing purposes. Website performance metrics do not use cookies.

10. Minors

Silvia is not directed at people under 18. We do not intentionally collect data from minors. If we become aware that we have collected a minor's data, we will delete it immediately.

11. International Transfers

Silvia operates from Uruguay. Data may be processed on servers located outside your country of residence, mainly in the United States, where most of our providers operate. These transfers are made with adequate safeguards, such as data protection contractual clauses, in accordance with Uruguay's Law No. 18,331.

12. Changes to the Privacy Policy

We may modify this policy. Significant changes will be notified by email or through a notice on the platform at least 30 days before they take effect. The date of the last update is shown at the top of this document.

13. Governing Law

This policy is governed by Law No. 18,331 on the Protection of Personal Data of the Oriental Republic of Uruguay and its regulations, without prejudice to the data protection rules in force in your country of residence where applicable.

14. Contact

Silvia Manager S.A.S. — San José 871 esquina Andes, Office 107, Montevideo, Uruguay — soporte@getsilvia.com