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Silvia Terms of Service

Last updated: October 18, 2026

This is a translation provided for convenience. The Spanish version is the legally binding one: read the original in Spanish.

1. Acceptance of the Terms

Silvia (getsilvia.com and the iOS app) is a service of Silvia Manager S.A.S., a company incorporated in the Oriental Republic of Uruguay, with its registered address at San José 871 esquina Andes, Office 107, Montevideo, Uruguay ("Silvia", "we"). By accessing or using Silvia, you accept these Terms of Service. If you do not agree, do not use the platform.

If you sign up for Silvia as an agency, the Agency Terms also apply and prevail over these on the matters they cover.

2. Description of the Service

Silvia is a digital management platform designed for content creators and their agencies. The service includes: campaigns and negotiations with brands, tracking of payments and installments, a calendar, automatic tasks, an artificial intelligence assistant (SilvIA), AI import, a media kit and income.

Silvia is a management and assistance tool. Answers and recommendations generated by the artificial intelligence are indicative and do not constitute financial, legal or professional advice. You are responsible for the decisions you make based on them.

3. Registration and Account

To use Silvia you need to create an account with truthful and up-to-date information, using your email or your Google or Apple account. You are responsible for keeping your access credentials confidential and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorized use of your account.

Requirements to register:

  • Be at least 18 years of age
  • Provide a valid email address
  • Not have been previously suspended or removed from the platform

4. Trial Period and Subscription

Silvia offers a free trial period of 14 days with no credit card required. During the trial period you have full access to every feature.

When the trial period ends, you may subscribe to the paid plan to keep using the service. The price is the current one shown to you when you subscribe and may be modified with 30 days' prior notice. If you do not subscribe, your account becomes read-only: your data is not deleted.

The subscription renews automatically every month until you cancel it. You may cancel at any time: if you subscribed on the web, from Profile → Manage subscription; if you subscribed in the iOS app, from your Apple account settings (Settings → your name → Subscriptions). On cancelling, you keep access until the end of the period already paid for.

5. Payments and Billing

Subscriptions bought on the web are charged through a certified (PCI DSS) payment processor, and those bought in the iOS app, through Apple's App Store. Silvia does not store credit card data on its servers. By paying, you also accept the terms of the payment method you use.

Charges on the web are made in United States dollars (USD); on the App Store, Apple may charge in your local currency. You are responsible for any tax applicable in your jurisdiction.

No refunds are made for partial periods of use. Refunds for purchases made on the App Store are handled by Apple under its own policies.

6. Acceptable Use

By using Silvia, you agree not to:

  • Use the platform for illegal or fraudulent activities
  • Attempt to access other users' accounts
  • Reverse engineer, decompile or attempt to extract the source code
  • Use bots, scrapers or automated tools to access the service, except through the channels we offer for that (the API and the connector for AI assistants)
  • Upload malicious content, viruses or harmful code
  • Use the platform to send spam or unsolicited communications
  • Infringe third-party intellectual property rights
  • Intentionally overload the servers or the infrastructure of the service
  • Resell, redistribute or sublicense access to Silvia

7. Intellectual Property

All content, design, code, trademarks and technology of Silvia are the property of Silvia Manager S.A.S. and are protected by the applicable intellectual property laws.

You retain all rights over the data and content you upload to the platform. By using Silvia, you grant us a limited licence to process, store and display your content solely for the purpose of providing you the service.

8. User Data

The data you upload to Silvia (campaigns, payments, tasks, etc.) is yours. You may ask us for a copy or delete it at any time. When you delete your account, your data is removed from our active systems immediately and from backups within the following 30 days.

We do not sell, share or assign users' personal or commercial data to third parties, except where necessary to provide the service, as detailed in the Privacy Policy.

9. Artificial Intelligence

Silvia uses third-party artificial intelligence services —an external language model provider— for SilvIA and for AI import.

Data sent to these services is used exclusively to generate the answer or the import you asked for and, according to the provider's commercial terms, is not used to train its models.

Responses generated by the artificial intelligence are indicative and may contain errors. Silvia does not guarantee the accuracy, completeness or suitability of what the artificial intelligence generates.

10. Service Availability

We strive to keep Silvia available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability. The service may be temporarily unavailable due to maintenance, updates or circumstances beyond our control.

11. Limitation of Liability

Silvia is provided "as is" and "as available". To the maximum extent permitted by law:

  • We do not guarantee that the service is free of errors or interruptions
  • We are not responsible for commercial decisions made on the basis of the artificial intelligence's answers
  • We are not responsible for data loss caused by circumstances beyond our control
  • Our maximum liability is limited to the amount you paid in the last 12 months
  • We are not responsible for indirect, incidental, special or consequential damages

12. Indemnification

You agree to indemnify and hold harmless Silvia Manager S.A.S., its directors and employees against any claim, damage, loss or expense (including legal fees) arising from your use of the platform, breach of these terms or infringement of third-party rights.

13. Termination

We may suspend or terminate your access to Silvia if:

  • You breach these Terms of Service
  • You use the platform fraudulently or abusively
  • It is required by law or a competent authority

You may delete your account at any time from Profile → Delete account or by writing to soporte@getsilvia.com.

14. Modifications

We may modify these terms. Changes will be notified by email or through a notice on the platform at least 30 days in advance. Continued use after the date the changes take effect constitutes acceptance of them.

15. Governing Law and Jurisdiction

These terms are governed by the laws of the Oriental Republic of Uruguay. Any dispute will be submitted to the competent courts of the city of Montevideo, without prejudice to the rights granted to you by the consumer protection rules of your country of residence.

16. Contact

Silvia Manager S.A.S. — San José 871 esquina Andes, Office 107, Montevideo, Uruguay — soporte@getsilvia.com